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Shipping & Returns

Delivery info

We ask you to read these terms and conditions carefully.

Delivery (general)
It is very important that you receive the offered shipment directly checks. Check that they are the correct items and the correct quantity. Any deviations found must be reported immediately. If you have not received a delivery within 3 days after dispatch from our warehouse, we advise you to contact our Service Desk as soon as possible .

Your order will be processed as soon as possible
If there are any problems (eg not or not fully in stock), we will contact you. If you need the item urgently and we cannot deliver on time, you can cancel the order without any problems.There are several options:

Shipment via DPD:

Pick up in a parcelshop of your choice

You can pick up your order in one of the DPD parcel shops in your area at a time that suits you. We will let you know when it leaves us and DPD will let you know when the parcel is ready for you.
You can find a parcelshop near you via this link: Parcelshop

have your order delivered to an address of your choice

You can have your order delivered to your home address or another address of your choice by DPD

All shipments are free within Belgium. For the rest of Europe, shipping costs will be charged for orders up to €300.

Your Order will be sent as soon as your payment has been received on account number:BE41 0634 1572 0110. You can also send proof of payment to info@inktpoint.be .
If you are paid online, your payment is automatically registered and your order will be shipped immediately.

Warranty term
We provide the following warranty per category:

  • Original printer supplies:
    Original printer supplies are covered by the factory warranty of the manufacturer of the supplies, Inktpoint is generally not responsible for warranty claims of original printer supplies it supplies. In general, the buyer should arrange warranty cases directly with the manufacturer.
  • Compatible printer supplies:
    All compatible cartridges and toners come with a 2 year manufacturer's warranty.
  • Special offers:
    The special offers are difficult to replace as they are usually overstock or toners recycled by inkpoint. In this case, it is best to contact the service desk

Return procedure
If you want to return a product within the trial period or want to return a defective product according to the warranty, you must submit a return request by sending an e-mail. -mail to sales@inktpoint.be

  • The e-mail must contain at least the invoice number and the order number are listed.
  • In the case of defective items, you must enclose a proof and/or an accurate description of the complaint. A description such as "is defective" or "does not work" is not sufficient. Some suppliers (for example Brother) also make it a condition to include a so-called status page of the defective item.
  • After it has been established that the product is under warranty, you will receive an RMA number, after which you can return the product can return. The RMA number is valid for 5 days.
  • In case of returning products within the trial period, the product must be sent unopened, in the original packaging and undamaged.
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  • The RMA number must be clearly stated on the return.
  • Returns without a valid RMA number and/or unstamped shipments will be refused!
  • If, after opening the return shipment, it is found by Inktpoint that the product that has been returned under the right of withdrawal within 14 days of trial period is damaged or used, you will be ordered to pay the invoice after all.

Wrong order
An incorrect order must be reported to Inktpoint within 7 days of the invoice date by sending an e-mail to sales@inktpoint.be
A 15% restocking fee will be charged for an incorrect order. The products to be returned must be current and salable as new. Obsolete or specially purchased goods for the customer cannot be returned. It is not possible to return opened products. Therefore, always check the goods you have received for correctness before opening the product.

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